Sealed vials can go back within 30 days. Anything that arrives damaged, incorrect or off-spec is ours to fix — replaced or refunded in full, return shipping included.
Not from the day you ordered. Delivery starts the clock, so a slow carrier never eats into your window.
A peptide's integrity depends on a cold chain we can no longer vouch for once a vial has left it. Sealed vials only.
Replaced or refunded in full, shipping both ways included. This is not subject to the 30-day rule or the seal rule.
Two different things are going on below, and it is worth separating them: a change of mind, and a mistake on our end.
These are not fine print we are hiding behind — each one is a case where we genuinely cannot resell or vouch for the product.
Original shipping. On a change-of-mind return we refund the item, not the $7.95 shipping you paid to receive it — that service was performed. On anything that was our mistake, you get all of it back, and we cover the return leg too.
Orders leave our facility within 0–2 business days, so the window is short but real. Email us and if it has not been handed to the carrier we will cancel or amend it and refund you in full. Once it has shipped it becomes a return, under the terms above.
A note on what these products are. Everything we sell is supplied for laboratory research use and is not for human or veterinary consumption. Nothing in this policy changes that, and a return does not depend on it — we are telling you because it is what the material is.
Tell us what happened. We would rather fix it than have you work out whether it qualifies.
Email support@pinkpeps.pinkLast updated 18 August 2026. Applies to orders placed on or after this date.
